Terms & Conditions

Floral Mode endeavours to provide the best floral arrangements and event installations to ensure your Wedding is the most memorable day of your life. 

To ensure your wedding or event goes to plan Floral Mode has the following terms and conditions. 

Floral Mode has minimum required payments to ensure your date is reserved.  We schedule a limited amount of work to ensure quality on all of our events. Once a weekend is booked, we start turning clients away. If an event is cancelled, we may not be able to book another event to fill the weekend; therefore, payments are non-refundable.

• 25%  of the quoted amount is required upon booking to reserve your date, please note this is a non refundable deposit.
• The remaining balance is required two months before the date of the event.
• Changes to flowers and quantities can be changed as many times as needed up to one month before the event. Please note no previous payments can be refunded due to change of mind.

 Flowers are subject to seasons and weather; therefore, there are times where flowers may not be available.
When ordering your floral designs, Floral Mode will discuss florals that should be available at the time of your wedding.
In the case where a specific flower or colour is not available due to extreme circumstances such as environmental factors, Floral Mode will endeavour to find a suitable alternative and discuss this with you to ensure it is the right design for your Wedding.
In the case, that quoted flowers or a suitable alternative are unable to be sought Floral Mode will offer a refund of the florals.  

Arbour Hire includes the cost of set up although it does not cover delivery costs and is subject to environmental conditions such as extreme weather and the location of the arbour. Due to safety requirements, Arbours are not able to be used in areas of high wind.
In the case that Floral Mode determines an Arbour will be unsafe to be used at your ceremony location, a full refund of the hire cost will be provided. A delivery cost may or may not be charged depending on whether set up was attempted or not. Floral Mode reserves the right to determine the safety of the Arbour leading up to and on the day of the Wedding Ceremony.
Floral Mode holds no responsibility for damages or injury caused by Arbours and hire.  

 All item hire requires a deposit of $200 which will be returned on the return of items without damage. Floral Mode holds no responsibilities for damages or injury caused by hire items. 

Delivery charges are set a $2 per kilometre with a minimum of $20. In the case of multiple locations, an additional fee of $15 will be required. Floral Mode services events in Newcastle, Lake Macquarie and the Hunter Valley. Other sites may be available on request, although additional charges such as accommodation, flights and car hire may be applicable. 

 Floral Mode holds no responsibility for illness or injury during or after Flower Crown Parties. Individuals are required to take personal responsibility and when using wire, scissors and flowers to create flower crowns. Please notify Floral Mode if any participants have allergies to any flowers and Floral Mode will not provide these for flower crown parties.